I am Mrs Saritaa Sandeep Butaney from Mumbai. I had booked Gati Movers and Packers (who are cheats, thugs, blackmailers and arrogant goons) for transporting my goods from Mumbai (Bandra West) to Goa (Miramar, Panjim) and it was an utter terrible and miserable experience. I have been duped for choosing this Moving and packing company.
The person who called me from (Gati home Movers and packers /Maruti Int Packers and Mover, Shop No. 7, Geetanjali Apartment,Sector 8, Kamohte , Navi Mumbai 410209, CRN:U74900MH20MH29MPTC273800) , http://www.gatiindia.com/ & http://www.gatihomemovers.com/ and through reference of Justdial.com was Mr Satpal Singh and Mr.Choudhary (09702484811/ 09699886609 / 08, Since I had only one electronic item i.e a dishwasher and other goods were only household goods like Mattress, Kitchen items, utensils, clothes and books), They agreed for a price of Rupees 15000 including all expenses plus insurance with an agreement that they will keep my goods in the warehouse upto 10-15 days. This was agreed upon on 25 May 2017, a whatsapp quotation was sent to me with the amount mentioning Rupees 15000 all inclusive for packing, moving and Insurance. So I confirmed the same on telephonic conversation with Mr. Satpal. The men came on 3 June 2017 and I got the packing done. Once the goods were loaded in the truck, to my shocking surprise they issued me an invoice of Rupees 26115 stating that includes Service charges and Insurance which was not informed when sending the quotation to me, so I called and spoke to Choudhary and told him that he had agreed upon Rupees 15000 all inclusive, so he told me to return the invoice copy and said he will send me the invoice of the amount we had agreed upon. I gave his men the Invoice after mentioning the entire detailed amount and dates etc since he could misuse the bill which was signed by my husband. He told me that I will have to pay the balance amount of Rupees 7500 on delivery as I had paid the advance amount of Rupees 7500 in cash to his laborer Raju (who had a severe contaminated cold and cough virus and I was immediately infected by the virus and got a Chronic Bronchitis and was ill for nearly for a month). Once I reached Goa, I called him and asked him to send the bill invoice of the agreed amount; he said to pay the money in cash when the goods arrive. Later on when I called him and informed him that I needed the goods to be delivered on 25 June 2017, he started demanding Rupees 20100 to be transferred to his account. When I questioned him further for the amount, he said he will not be responsible if the goods are damaged. I requested him to let me pay his men cash of Rupees 7500 as we had agreed initially for the goods, since there was only one electronic dishwasher and almost all unbreakable household goods. He started bullying me by saying if I do not pay the amount as desired by him, then he would throw all my goods in the river and make it look as it was an accident. Since I was suffering from severe Chronic Bronchitis my health was worse and I was operated for my TOS, I was in the recovery process and felt really weak and cheated. My husband was running about for my daughter's admission and taking care of my health, I was helpless and traumatized with fear that these goons were capable of destroying our expensive goods which I had emotional attachments towards the things since most of the goods belonged to my late Mother-in-law and father-in-law. We agreed to transfer the amount of Rupees 20100 to his bank account at PMCB, A/C Number 019100100100002981, IFSC Code: PMCB0000019 under name of Mr. Satpal B Singh. The goods arrived on 25 June 2017 to my flat in Miramar Panjim Goa from his warehouse. We made his men open all the boxes and to our shock the goods were in terrible condition and my aluminum trunks locks were broken and glass crystal crockery worth lakhs of rupees were stolen. I immediately called up Mr. Choudhary and he in return toId to call Mr Satpal Singh, since he (Satpal) had taken the money and was responsible for Insurance. When I called Satpal, he told me to click photos and send it to him on whatsapp messenger and he would file for the claim and would send a man from Insurance Company for Survey, to cover the loss. I clicked the photos in presence of his men and sent him the photos.
It has been 1 month, I have kept calling him and asking him to send his men to check the damaged goods and recover my claim. He kept on extending days stating that a man would come but no one came or called. Also giving some rubbish numbers of Insurance company Agents : Liberty Videocon General Insurance Company Ltd; ADDRESS: 10th Floor, Tower A, Peninsula Business Park, G.K.Marg, Lower Parel, Mumbai - 400013; TELEPHONE: 91-22-67001357I, ; AFTER OFFICE: ; Mobile: 7738889792 (MOB), 7738152867 (MOB); FAX: +91-22-67001606, we kept calling all the numbers and they were bogus and wrong numbers. When I called Mr. Satpal he said call the insurance number and blocked our numbers through True Caller and refused to help us.
These are the goods that were severely damaged and photos for the same have been attached herewith:
1. My 2 brand new mattresses ( I have the bill for it dated 3rd June 2017) which were transported from Mumbai to Goa, were totally drenched in Water and was tattered and torn as well.
2. My exercise Cycle was broken.
3. My Dishwasher Frame / Panel was broken as well as totally rusted beneath as it was kept in water in their warehouse.
4. The fountain consisting of Shiva, Parvati and Ganesh was broken.
5. The mandir was broken as all the marble on top was removed and lost by them.
6. Mirror was broken.
7. My crockery was broken and stolen.
I have gone through lot of torture with this company as they refused to even settle the amount of Insurance as when he sent me the Insurance letter by email, it was a fake one from Liberty Videocon and all numbers for survey or to settle the claim were wrong numbers or were not reachable.
This is a learning lesson for all to please choose your Movers and Packers wisely and most of all the hidden charges which they can take out from you at ransom.
Saritaa Sandeep Butaney, Posted Date: November 2017